Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Goods that are received damaged should be notified to us within 14 days of receipt and returned within 30 days, we will use reasonable endeavours to get a replacement to you quickly.
- No Quibble Returns. If you are unhappy with the product you may return it to us within 30 days of purchase for a full refund as long as it is received by us in the same condition we dispatched it. You are responsible for the return postage and packing costs unless you have previously registered as a UK customer.
- Distance Selling Directive; if you change you mind you may return your item unopened for a full refund within 14 days of receipt. You are responsible for the return postage costs.
- Personalised Gifts; If you have made a mistake on your order please notify us as soon as possible, we may be able to correct it before it is processed and manufactured. If the item has been personalised as directed in your order then you will have to pay for the order or a reprint charge (if available). If there is a mistake and it is not as you ordered we will correct it or refund your order at our discretion.
- If on receipt you find you have made a mistake on your order please contact us as often we may be able to redo the personalised bit at a reduced fee.
- Registered Customers can return an item free of charge by using our Returns process available from ‘My Orders’ in your accounts page. (Only available to orders placed as a registered customer)
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Goods that are received damaged should be notified to us within 14 days of receipt and returned within 30 days, we will use reasonable endeavours to get a replacement to you quickly.
Shipping returns
To return your product, you should mail your product to: Beacon Support services Ltd. 3 Eddington Road, Bracknell RG12 8GF.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@anniversaryideas.co.uk for questions related to refunds and returns.
